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Sears Parts Appliances
Sears, Roebuck, & Co. sells millions of household appliances and electronic products all through the calendar year. Why do customers all across North America and Canada trust the Sears tag? The name brands sold through Sears are also sold at other retailers, why is it that customers come back to Sears over and over again for their entire household appliance needs?
The simple answers to both the questions above is that Sears has remained and prospered in its business over the decades not only on the strength of a vast range of quality merchandise but also on the strength of its reliable and prompt after-sales support service. Sears does not end its relationship with its customer once it has sold an appliance but continues to build a friendly relationship through its extended installation service, repair and maintenance service, and spare parts replacement service. With Sears, itís almost a lifetime warranty or guarantee on its Sears parts appliances through extended service support mechanisms.
Customers know that when they buy a product from Sears, they will never have to worry about repairing that product or replacing a spare part for the product.
Customer satisfaction has remained the hallmark of Sears business success.
Sears Parts stores in all major Sears retail outlets or the web-based portal known as Sears Parts Direct is an excellent business strategy on the part of Sears, to prove their customer friendliness or business sincerity. Customers can use one of two approaches in finding and choosing a specific part they are looking for:
ēThe Parts catalog available at Sears retail stores
ēThe online menu-driven interface available at Sears Parts Direct website
Some customers prefer to browse through product catalogs and technical schematics to determine their parts needs and some others like to get guided by an automated, menu-driven system through a series of probable choices available in drop-down menus. Whatever may be the individual preference, Sears has made sure that their parts support facilities adequately address the needs of all types of customers.
Both Sears Parts catalog and Sears Parts Direct portal offer the customer multiple ways to find a much needed part --- through the productís model number, part number, or through a product classification list. Every effort has been made to ensure that the customer does not leave the Parts store without a solution to his problem! Sears business goes that extra mile to bring smiles to the faces of its customers so they have a strong urge to come back to their favorite Sears parts appliances store for repeat business.
Sears makes a special effort to keep millions of spare parts for all its branded appliances in stock, and if thereís ever an item missing or out-of-stock or obsolete, a customer is promptly provided with alternative solutions.
In conclusion, itís probably good to remind potential customers that Sears, Roebuck, & Co. sells kitchen appliances, garden tools, home repair kits, hardware supplies, some electrical and electronic items, heating and cooling systems, and also reconditioned products.
|Last Updated ( Friday, 26 February 2010 )|